Help
Everything about ordering, paying and delivery, in plain words. Can't find your answer? See the FAQ or email support@pep-pantry.is.
Ordering and payment
- How ordering works
Ordering takes four steps. Nothing is charged automatically: your order is confirmed once we have checked your payment on the blockchain.
- How to pay with Bitcoin, USDT or USDC
We accept three ways to pay: Bitcoin on the Bitcoin network, and USDT or USDC on the Ethereum (ERC-20) network. Other coins and networks are not accepted.
- USDT and USDC: which network to use
USDT and USDC exist on several blockchains. We accept them only on Ethereum, shown in most wallets as ERC-20.
- What is a kit?
A kit is ten vials of one product, all at the same strength. Every price on the site is for a full kit.
Shipping and delivery
- Shipping and delivery times
We ship worldwide to the countries listed at checkout, with flat shipping priced by the number of kits.
- Tracking your parcel
Once your order ships we email you a tracking number, where the carrier provides one.
- Customs and import
International parcels pass through customs. Here is what you are responsible for, and what we do if a parcel is seized.
- Lost, delayed or wrongly addressed parcels
Delivery depends on carriers and authorities we do not control. This is what we cover, and what we cannot.
Policies
- Our testing policy, explained
If you have a product from your order tested by an independent laboratory and the result fails, you choose between a full refund and a reship. These are the conditions from section 8 of our Terms.
- Research use only
Everything we sell is meant for laboratory research. It is not for human or veterinary use, and not for diagnosis, treatment or any therapeutic purpose.
Reference
- Glossary
Short explanations of the words you meet on this site and at checkout.
- Frequently asked questions
Short answers to the questions we get most.